Privacy policy

Phantom Properties ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.phantomproperties.ae or use our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

   1.1 Personal Information
   We may collect personal information that you voluntarily provide to us when you:

   Contact us through our website forms or email.
   Register for our services or consultations.
   Subscribe to our newsletter or marketing communications.
   Inquire about properties, investments, or our services.
   Request Golden Visa support or business setup advisory.
   The personal information we collect may include:

   
   

   Full name.
   Email address.
   Phone number.
   Mailing address.
   Nationality and residency status.
   Financial information (for investment purposes).
   Passport details (for Golden Visa services).
   Business information (for business setup services).
   Investment preferences and goals.
   Any other information you choose to provide.

   
   

   1.2 Automatically Collected Information
   When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

   IP address.
   Browser type and version.
   Operating system.
   Device information.
   Pages visited and time spent on pages.
   Referring website addresses.
   Clickstream data.
   Cookies and similar tracking technologies.

   
   1.3 Third-Party Information
   We may receive information about you from third parties, such as:

   
   

   Real estate partners and developers.
   Financial institutions and payment processors.
   Background check and verification services.
   Public records and databases.
   Business partners and affiliates]

   
   

2. How We Use Your Information.

   We use your personal information for the following purposes:

   Service Delivery: To provide real estate consultancy, investment advisory, Golden Visa support, and business setup services.
   Communication: To respond to your inquiries, send updates about properties, and provide customer support
   Transaction Processing: To facilitate property transactions, investment activities, and financial services.
   Marketing: To send newsletters, promotional materials, and market insights (with your consent).
   Personalization: To tailor our services and recommendations to your investment goals and preferences.
   Legal Compliance: To comply with UAE laws, regulations, and legal obligations.
   Fraud Prevention: To detect, prevent, and address fraud, security issues, and illegal activities.
   Analytics: To analyze website usage, improve our services, and enhance user experience.
   Business Operations: To maintain records, conduct research, and manage our business effectively.

   
   

3. Legal Basis for Processing (GDPR Compliance).

   For clients in the European Union, we process your personal data based on the following legal grounds:

   
   

   Consent: When you have given explicit consent for specific processing activities.
   Contract Performance: When processing is necessary to fulfill our contractual obligations to you.
   Legal Obligation: When we must process your data to comply with legal requirements.
   Legitimate Interests: When processing serves our legitimate business interests while respecting your rights.

   
   

4. How We Share Your Information.

   We may share your information with third parties in the following circumstances:

   
   

   4.1 Service Providers.
   We share information with trusted service providers who assist us in operating our business, including:

   
   4.1 Service Providers.
   We share information with trusted service providers who assist us in operating our business, including:

   
   

   Real estate developers and property managers.
   Legal and financial advisors.
   Payment processors and banking institutions.
   Marketing and communication platforms.
   IT service providers and hosting companies.
   Background verification services.

   
   4.2 Business Partners.
   We may share information with our business partners, including gold dealers, cryptocurrency exchanges, and investment platforms, to facilitate your transactions and investments.

   
   

   4.3 Legal Requirements.
   We may disclose your information when required by law or in response to:

   Court orders, subpoenas, or legal processes
   Requests from government authorities or regulatory bodies
   Anti-money laundering (AML) and know-your-customer (KYC) requirements
   Investigations of fraud or illegal activities

   
   4.4 Business Transfers.
   In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

   Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

   
   

5. Data Security.
   
   

   We implement robust security measures to protect your personal information, including:

   Encryption of sensitive data in transit and at rest (SSL/TLS protocols)
   Secure servers and firewalls
   Access controls and authentication mechanisms
   Regular security audits and vulnerability assessments
   Employee training on data protection and confidentiality
   Secure backup and disaster recovery procedures
   However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

   
   

6. International Data Transfers

   Your information may be transferred to and processed in countries outside the UAE, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

   Standard contractual clauses approved by relevant authorities
   Data processing agreements with third parties
   Compliance with international data protection frameworks.

   
   

7. Your Rights and Choices.

   You have the following rights regarding your personal information:

   7.1 Access and Correction
   You can request access to your personal information and request corrections if it is inaccurate or incomplete.

   7.2 Deletion
   You can request deletion of your personal information, subject to legal retention requirements.

   7.3 Objection and Restriction
   You can object to certain processing activities or request restriction of processing under specific circumstances.

   7.4 Data Portability
   You can request a copy of your personal information in a structured, commonly used format.

   7.5 Withdraw Consent
   Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing.

   7.6 Marketing Opt-Out
   You can unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

   To exercise any of these rights, please contact us using the information provided in Section 13.

8. Cookies and Tracking Technologies
   
   

   We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
   Remember your preferences and settings
   Understand how you use our website
   Improve website functionality and performance
   Deliver targeted advertising (with your consent)
   Types of Cookies We Use:

   
   Essential Cookies: Necessary for website functionality
   Performance Cookies: Help us analyze website usage
   Functional Cookies: Remember your preferences
   Targeting Cookies: Deliver relevant advertisements
   You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links.

   
   Our website may contain links to third-party websites, including property listings, partner sites, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

   
   

10. Children's Privacy.

    
    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

    
    

11. Data Retention.

    
    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

    
    

    The nature of the information
    Legal and regulatory requirements
    Contractual obligations
    Legitimate business purposes
    When personal information is no longer needed, we securely delete or anonymize it.